Workplace by Meta

Frequently Asked Questions

• Frequently Asked Questions

Onboarding and Offboarding

• How do I manage accounts and add people on Workplace from a CSV template?

Workplace Closure

• When is Workplace closing?
• What will happen to Cocentric Workplace Support?
• What alternatives is there to Workplace?
• How does Workplaces Closure effect users?
• What is read-only mode?

Profile Features

• How do I schedule posts on other people’s profiles?
• Why can’t I edit my Profile?
• How do I say thanks to a colleague?
• How do I show or hide profile fields on Workplace Profiles?
• How do I report a profile on Workplace?

Workplace Chat

• What does it mean if I can’t reply to a message on Workplace Chat App?
• How can I create a group chat on Workplace Chat?

Language Settings

• How do I change Language settings on workplace?
• How do I change Language settings on workplace via mobile?

Campaigns

• How do I manage my campaigns?

Content and Engagement

• What’s the best way to share large pieces of information (if too long for a post)?

Groups

• What is the difference between a multi company group and workplace group with guest accounts?
• How does GDPR affect multi company groups on Workplace?
• How can I archive a group?
• How can I create a Survey in my Workplace Group?

Insights

• How do I track engagement with my posts?
• Is there a way to export Insights of specific posts?
• What analytics can you derive from a Multi Company Group (MCG)?

Knowledge Library

• How can I search Knowledge Library content that’s created in different languages?
• How can I add or remove editors and viewers from a Knowledge Library category on Workplace?

Permissions and Roles

• How can I edit employees’ Job Roles as an Admin?
• Can you assign Pre-Approved Poster permission instead of Admin or Moderator rights?

Managing Notifications

• How do I manage my Notifications?
• Can I turn off/adjust notifications for a specific group for all members?
• How do I turn off email notifications?
• What’s the best way to notify an employee about a badge they have been awarded?
• How do I create Priority Notifications/ Prioritize my Groups so they come at the top of my feed?
• How do I change my event notification settings on Workplace?

Features and Updates

• Can I change the default post order?
• How to stay updated with the New Features to be released on Workplace

Video

• How do I optimise Video quality and resolve upload issues?
• How many Languages are supported for Closed Captioning in Videos?
• How can I Create Polls on Workplace Live Video?