Cocentric 360º Support
How can we help?
Search guides, fixes and best practice for every platform we support, or raise a ticket and we'll take it from there.
Raise a ticket
Log an issue or request and we'll respond within your SLA.
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Track your tickets
See the status of open and resolved requests for you and your organisation.
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Book time with us
Schedule a call with your Cocentric consultant or join an open clinic.
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What's changing
Platform roadmap items, retirements and feature changes that affect you.
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Knowledge base
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Guides, troubleshooting and best practice for every platform in your digital workplace.
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Cocentric 360º Support
Support that matches your package
Your response times and entitlements depend on your support tier. Not sure what's included in yours?
View support SLAs →Essential
Raise tickets, knowledge centre access and communication templates.
Advanced
Adds quarterly business reviews, health checks and roadmap sessions.
Premium
Enhanced SLAs, a dedicated problem-solver and consultancy time.
Can't find what you're looking for?
Raise a ticket and we'll get back to you within your SLA, or start a conversation with us right now.