Joey Barber

A user is considered “active” if they log in and/or engage with the platform within the relevant timeframe. Daily Active Users (DAU)Users who log in and/or interact with the platform on a given day...

What should we whitelist when setting up Workvivo?We advise adding Workvivo’s two sending domains to your mail server allow list, so that system-generated notifications and regular newsletters aren...

Can we send newsletters to external users in an external Space by selecting them as the audience?No, newsletters can’t be sent to external users. However, the newsletter is still delivered successf...

Can we change or limit the content of automated notification emails for new posts or comments?No. This is a hard-coded automatic email and cannot be changed. Is it expected that the email newslette...

Can different welcome emails be sent by country or location?We’re not able to send welcome emails directly based on countries or locations. However, we can send different email templates to differe...

Are there exportable audit logs to track who logs in and who has activated but isn’t using Workvivo?Currently the only option to track login requests is to use the SIEM API, which your IT team woul...

What happens if our SSO or IDP is down?We recommend setting up an admin user with access via password, just in case SSO ever goes down. Can 2FA be enabled for the Workvivo mobile app?Yes. When the ...

Do we need a call with Workvivo to set up SFTP?A call is not usually necessary to set up SFTP. If you’re not familiar with using SFTP, you’ll need an SFTP client such as Transmit or Cyberduck to ac...

How often does the user sync run for new joiners and leavers?Once provisioning is set up, the user sync updates every 20–40 minutes with Azure. Can we use both Workday and Azure?It would be one or ...

Can we use Workvivo’s API to view and analyse group and engagement data in tools like Tableau or Google Looker Studio?Workvivo doesn’t have an out-of-the-box analytics API that lets external progra...