What usually happens
- Additional seats can often be added to an existing subscription during the term.
- The added seats normally align to the existing subscription and remaining term, rather than creating a completely separate renewal cycle.
- Pricing and eligibility depend on the product, current subscription and the route through which the subscription is purchased.
Information needed
- Product name or SKU.
- Number of additional seats.
- Whether the seats should be assigned immediately or held unassigned.
- Names and email addresses of users if assignment is required.
- Internal approval or purchase reference if your organisation requires one.
Things to check before adding
- Confirm whether an existing unused seat can be reassigned before purchasing more.
- Confirm whether the user needs the full licence or a lower-cost/add-on option would be more appropriate.
- Check whether the change affects budgets, renewals or planned optimisation activity.
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