Newsletters

Can we send newsletters to external users in an external Space by selecting them as the audience?

No, newsletters can’t be sent to external users. However, the newsletter is still delivered successfully to any internal users in the Space.

Can we use newsletters to generate only a view-in-browser experience, with no emails sent to users?

No.

How can users without an email address access newsletters?

Once a newsletter is sent, a shareable link is created. You can share this through Workvivo so users can view the newsletter content in-browser.

Learn more: View Newsletters in browser

Any recommendations for organisations using newsletters across multiple languages?

It really depends on how important it is to deliver content in each local language. If you want all users to receive the newsletter in their preferred language, creating separate versions (for example EN / NL / FR) and targeting each to the relevant audience segment is the cleanest solution. Folders in Newsletters help you organise each language version, and enhanced targeting lets you paste up to 1,000 email addresses or select users through the people picker.

Alternatively, if you’re comfortable with a single English-language send, you can do that and direct readers to the underlying articles or posts, which users can translate into their chosen language. Both options work — it comes down to the experience you want to provide and the level of localisation you need.